OUR STORES

Healthy Pet Store

Shop # 2 Plot SB 3 KDA I Federal Royal Apartment RMU , 07548

sales@healthypetstorepk.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At our online store, customer satisfaction is our top priority. Whether you have a question about a product, need help with your order, or require support after your purchase, our team is here to assist you every step of the way. We aim to provide fast, friendly, and reliable support so you can shop with confidence. Customers may contact us by submitting the form on this page, sending us an email, calling us directly, or messaging us on WhatsApp using the contact details mentioned on our website. We will do our best to respond quickly and resolve your issue with care.

Where can I view my sales receipt?

You can view your sales receipt after placing an order by checking the confirmation email sent to the email address used during checkout. If you have an account with us, you can also log in to your account, go to the “My Orders” section, and view or download your order receipt from there. If you are unable to find your receipt, please contact our support team through the contact form, email, phone call, or WhatsApp, and we will be happy to assist you.

How can I return an item?

To return an item, please contact our customer support team first through the contact form, email, phone call, or WhatsApp details mentioned on our website. Kindly provide your order number, the item you wish to return, and the reason for the return. As per our return policy, the item must be returned in its original condition, unused, and with its original packaging where applicable. Once your return request is reviewed, our team will guide you through the next steps and provide the return instructions. Refunds or exchanges will be processed according to our return policy after the returned item has been received and inspected.

Will you restock items indicated as “out of stock?”

Yes, we do our best to restock popular items that are marked as “out of stock.” Product availability may depend on supplier stock, demand, and delivery timelines. If an item you are interested in is currently unavailable, please check the product page regularly or contact our customer support team through the form, email, phone call, or WhatsApp details mentioned on our website. Our team will be happy to inform you if the product is expected to be restocked or suggest a suitable alternative.

Where can I ship my order?

Your order will be shipped to the billing address provided during checkout. Please make sure your billing and delivery details are correct before placing your order. If you would like to provide any additional delivery instructions, such as a preferred delivery time, landmark, or special note for the courier, you can add this information in the “Order Notes” field at checkout.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS