Below is a ready-to-paste Return & Refund Policy for healthypetstorepk.com.

Pakistan’s draft e-commerce policy highlights the need for clear refund and return timelines, visible complaint channels, and transparent consumer protection policies, so it is good to display this page clearly in your footer, checkout page, and order confirmation emails.

Return & Refund Policy

Effective Date: 29 June 2026
Website: healthypetstorepk.com
Business Name: Healthy Pet Store

At Healthy Pet Store, we want our customers to receive quality pet products in good condition. This Return & Refund Policy explains when returns, exchanges, and refunds are accepted.

By placing an order on healthypetstorepk.com, you agree to this policy.

1. Return Period

Customers may request a return or exchange within 7 days of receiving the order.

Return requests made after 7 days may not be accepted, unless the product is damaged, expired, defective, or incorrectly delivered.

2. Eligible Returns

You may request a return, exchange, or refund if:

  • You received the wrong product

  • The product was damaged during delivery

  • The product was expired at the time of delivery

  • The product has a manufacturing defect

  • Items are missing from your order

  • The product received is different from the description on our website

3. Change of Mind Returns

Change of mind returns may be accepted only if:

  • The product is unopened

  • The product is unused

  • The product is in its original packaging

  • All seals, labels, tags, and accessories are intact

  • The return request is made within 7 days of delivery

For change of mind returns, the customer may be responsible for return shipping charges.

4. Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns for:

  • Opened pet food

  • Opened treats or supplements

  • Used grooming products

  • Used pet beds, collars, leashes, toys, bowls, or accessories

  • Cat litter or hygiene products once opened

  • Perishable or temperature-sensitive items

  • Clearance, sale, or discounted items, unless damaged or incorrect

  • Products damaged due to customer misuse

Opened food or pet products can only be returned if there is a genuine quality issue, expiry issue, or manufacturing defect.

5. Damaged, Wrong, or Expired Products

If you receive a damaged, wrong, or expired product, please contact us within 24 to 48 hours of delivery.

You may be asked to provide:

  • Order number

  • Clear pictures of the product

  • Picture of the invoice or shipping label

  • Picture of the damaged packaging

  • Short unboxing video, where available

Once verified, we may offer a replacement, exchange, store credit, or refund.

6. Return Process

To request a return, please contact us through our official support channel.

Please include:

  • Your full name

  • Order number

  • Phone number

  • Reason for return

  • Product pictures or video, if applicable

After reviewing your request, our team will guide you on the next steps.

Please do not send any product back without approval from Healthy Pet Store.

7. Product Inspection

Returned products will be inspected after we receive them.

A return may be rejected if:

  • The product has been used

  • The product has been opened without a valid issue

  • The product is missing packaging or accessories

  • The product is damaged after delivery due to customer handling

  • The return request does not meet this policy

If the return is approved, we will process the exchange, store credit, or refund.

8. Refunds

Approved refunds may be issued through:

  • Bank transfer

  • JazzCash / Easypaisa

  • Original payment method, where possible

  • Store credit, if agreed with the customer

Refunds are usually processed within 7 to 14 business days after the returned item is received and approved.

Banking or payment gateway delays may sometimes take additional time.

9. Shipping Charges

Delivery charges are non-refundable unless:

  • We sent the wrong product

  • The product was damaged before delivery

  • The product was expired or defective

  • The issue was caused by Healthy Pet Store

For change of mind returns, the customer is responsible for return shipping costs.

10. Exchanges

If you want to exchange a product, the item must be unused, unopened, and in original condition.

Exchanges depend on stock availability. If the requested product is unavailable, we may offer store credit or a refund.

11. Order Cancellations

Orders can be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In that case, the return process will apply after delivery.

Healthy Pet Store reserves the right to cancel any order due to stock issues, pricing errors, payment issues, or suspected fraudulent activity.

12. Refused Deliveries

If a customer refuses delivery without a valid reason, delivery charges may be deducted from any refund or store credit.

Repeated refusal of deliveries may result in future orders being cancelled or restricted.

13. Contact Us

For questions, order support, returns, refunds, exchanges, or privacy-related requests, please contact us at:

Healthy Pet Store
Website: healthypetstorepk.com
Email: sales@healthypetstorepk.com
Phone/WhatsApp: 0317 377 7658
Store Address: Shop # 2, Plot SB 3, KDA I, Federal Royal Apartment, RMU, 07548